LEARNING AND DEVELOPMENT

Accor Hospitality Group has unrivalled opportunities to progress your career within the industry.
Novotel Cairns Oasis Resort employees participate in training and development courses to assist in their day to day role and also so to further develop skills to assist in achieving career goals.   We genuinely wish to assist you in developing the knowledge and skills required to take the next important step in your career.

   

Academie Accor

Academie Accor is our in house training academy. Having access to Academie Accor as a Novotel Cairns employee is one of our greatest benefits. Being a registered training organisation means you can gain nationally recognised qualifications while you are working- and at no cost!

Such opportunities include:

• Certificate Two in Hospitality Operations
• Certificate Three in Hospitality Operations
• Certificate Four in Supervision
• Diploma in Hospitality Management     

Leadership Development Program

Also available on our monthly training calendar are our Leadership Development Program courses such as;

• Managing Employee Performance              
• Managing Customer Complaints      
• License to Hire (Interviewing techniques)          
• Role of a Leader
• Delegation                      
• Building Teams
• Effective Communication                  
• & many more!       

Academie Accor On Line Learning

Academie Accor On Line has hundreds of personal and professional development courses are available on line free of charge to all employees within Accor.  You can even share with your friends and family!

Courses include:

• Beginners, Intermediate and Advances self paced modules in all Microsoft Office Programs
• Leadership Development Courses
• Sales Based Techniques
• And many more topics for you to explore!

Learn what you want, when you want and wherever you can log in!

        

Additional Training

On the job training;

• On the job training is continuous and takes place every day.  A day is wasted if you do not learn something new!

Department specific training;

• This may include courses such as Chemical training, Advantage Plus, Hygiene, Responsible Service of Alcohol, Reservations Sales Training and Armed Hold Up.

Health & Safety Training;

• Health & Safety training on offer includes First Aid, Fire Warden training, Elmo on line training, Evacuation training.